Scope Applicable to all travel-related services booked via Ascendia Tour: a. Hotel bookings b. Flight, bus, ferry tickets c. Tour packages (self-guided/group) d. Local activities and attraction tickets e. Airport transfers, car rentals f. Travel insurance (per insurer’s terms)

Basic Refund Principles a. Supplier policies take precedence for refund amounts/conditions. b. Refunds applicable only to unused and valid services. c. Promotional products may be non-refundable. d. Personal reason cancellations may incur fees.

Cancellation & Refund Timeline (Example: Tour Packages) a. 31+ days before departure: Free cancellation b. 15-30 days before: 50% refund c. 7-14 days before: 40% refund d. Within 7 days: Non-refundable, rescheduling incurs a 50% fee

Non-refundable Conditions a. Expired unused services b. Explicitly marked “non-refundable” products c. Incorrect user-provided information d. Voluntary abandonment of services mid-trip e. Personal reasons outside force majeure (e.g., visa refusal, illness documentation required)

Refund Application Process a. Submit via account login or email (order number, reason, evidence). b. Review: 1-3 business days (complex orders 5-10 days). c. Processing: Bank/payment gateway 7-15 business days, longer internationally. d. Refund via original payment method; additional fees for alternative accounts.

Dispute Resolution a. Raise disputes within 7 days with supporting evidence. b. Platform mediates with suppliers; supplier’s decision is final. c. Unresolved disputes escalate to consumer associations or arbitration.

Important Notices a. Travel insurance claims excluded from this policy. b. Currency conversions may cause minor refund differences. c. Platform reserves the right to adjust policies (significant changes notified via email).

Please review this policy carefully before booking. Customer service: customerservice@ascendiatour.com | Tel: +852-5668-4935