Privacy and your travel enquiry

Information you provide

We use the name, contact details, website language, travel preferences, messages and attachments you choose to provide to respond to your enquiry, prepare quotations and support travel arrangements. If a trip proceeds, we request the information needed for those arrangements through the service process.

Service providers

The entities and local operators described in your arrangements receive the information needed for their services. WhatsApp and Shopify process information for their respective messaging, website and payment services. AI service providers help us understand messages and prepare replies. You can ask to speak with the team.

Browser sessions and verification

A separate browser cookie lets you continue your website enquiry for up to 30 days and renews when you use the service. It is separate from a Shopify account. A WhatsApp continuation code is valid for 10 minutes, is used once and is stored as a hash. Linking gives access to the specified trip, rather than another channel’s full chat history.

Contact permissions

Entering a number is not proof that you own it. Linking a trip provides permission for that trip’s service; it does not grant marketing permission. Changing or revoking a verified connection removes the corresponding browser access.

Access and retention

We use access controls for staff, trip information and attachments. We retain information needed to handle enquiries, travel services, payments, disputes and record-keeping. Some records may need to remain after a deletion request; the team can explain which information can be removed.

Your requests

Use the contact details on this page to request access, correction, deletion or a change in contact permissions. Provide enough information for us to verify the request without posting passwords, payment credentials or identity documents in a public message.

Optional usage measurement

When the store’s privacy settings allow analytics, we count page views and consultation openings. Campaign and referring-site labels can be stored for this browser session and attached to an enquiry you submit. These event records do not contain your name, phone number, message text or a visitor identifier. You can change your choices through the store’s privacy controls.